Help center

How can we help?

Quick answers to the questions we hear most. Still stuck? We're one message away.

What is the FunScore?+

The FunScore breaks every experience into six dimensions — Fun, Food, Nightlife, Adventure, Family and Budget — instead of a single star rating. It tells you what an experience is genuinely good for, so the right trips match the right travelers.

How does personalization work?+

When you take the travel quiz, we learn how much you value each of the six dimensions. We then re-rank every experience against your style, so your recommendations reflect the way you actually travel.

Do I need an account?+

You can browse and explore freely. Creating a free account lets us save your travel style and personalize your recommendations across the whole site, plus keep track of experiences you save and book.

How do bookings work?+

Choose your date and number of guests on any experience, and we’ll show you a transparent total before you reserve. Pricing is always calculated up front — no surprises at checkout.

What is your cancellation policy?+

Most experiences offer free cancellation up to 24 hours before the start time. The exact window is shown on each experience before you book.

How do I become a host?+

Hosting is self-serve: submit a host application, complete identity verification, and once approved your profile goes live in Ask a Local for travelers to book. Visit the Become a host page to get started.

Can't find what you need? Contact our team and we'll get back to you.