Help center
How can we help?
Quick answers to the questions we hear most. Still stuck? We're one message away.
What is the FunScore?+
The FunScore breaks every experience into six dimensions — Fun, Food, Nightlife, Adventure, Family and Budget — instead of a single star rating. It tells you what an experience is genuinely good for, so the right trips match the right travelers.
How does personalization work?+
When you take the travel quiz, we learn how much you value each of the six dimensions. We then re-rank every experience against your style, so your recommendations reflect the way you actually travel.
Do I need an account?+
You can browse and explore freely. Creating a free account lets us save your travel style and personalize your recommendations across the whole site, plus keep track of experiences you save and book.
How do bookings work?+
Choose your date and number of guests on any experience, and we’ll show you a transparent total before you reserve. Pricing is always calculated up front — no surprises at checkout.
What is your cancellation policy?+
Most experiences offer free cancellation up to 24 hours before the start time. The exact window is shown on each experience before you book.
How do I become a host?+
FunTrip Approved Partners join by invitation while we keep quality high. Visit the For Hosts page to apply and we’ll reach out as we expand in your city.
Can't find what you need? Contact our team and we'll get back to you.